Terms and conditions of use

Delivery
We hope to dispatch all orders within 3 working days of receiving your payment, unless otherwise stated in the product information displayed within the shop pages. At busy times or if the order is large this may not be possible but we will always get your parcel sent to you as soon as we can. Please contact us if your order is urgent and we will do all we can to help.

Please note we do not guarantee delivery time and Donald Sutherland Art cannot be held responsible for late deliveries, and no refunds will be paid for late deliveries.

Estimated timescales for delivery:

  • Ceramics: Royal Mail 1st Class,  1-3 working days.

Returns and Cancellations
All orders are double checked however if any picking errors occur or if items are damaged in transit, please inform us within 48 hours from receipt of the order and return the item to us. We will gladly replace the product or offer a refund.

Under the UK consumer protection (distance selling) regulations 2000, you have the right to cancel your order within 7 working days after the day of receipt without giving a reason. We do not have the right to deduct postage charges from your refund.

All returned items must be sent postage paid to ‘Donald Sutherland Art’ (contact us for returns address). We accept no responsibility for mislaid return parcels so we recommend Recorded Delivery or tracked post for returns. All goods are returned at your own expense, with the receipt and must be sent in new resalable condition in the original packaging with tags still attached. This does not affect your statutory rights.

Out of Stock
Every effort is made to dispatch your order complete. Unfortunately we cannot ensure that we are permanently in stock of all items although we do try our hardest. In the event we are temporarily sold out of an item you ordered, we reserve the right to cancel it or replace it with an alternative product unless otherwise instructed.

Our Responsibilities
We are aware of our responsibilities to you, the consumer, and have taken all steps to ensure our business meets the requirements of related EU and UK consumer protection laws, notably the Distance Selling Regulations (2000), The General Product Safety Regulations (1994) and other legislation specific to the products that we sell.

Privacy
Please see our privacy policy

Copyright and Disclaimer
The information on this site is for personal, non-commercial use. No part of this site may be copied or adapted without permission from Donald Sutherland Art. Donald Sutherland Art makes every effort to ensure the accuracy of the information on this website. We cannot accept responsibility for any inconvenience, loss or damage caused as a result of inaccurate information on these pages. If you have any comments or questions about the accuracy of information on this site please contact us.